A fictional enterprise AI scenario
The agent followed its instructions. The outcome was still wrong.
A customer requests a refund. The agent receives the transaction record, follows the configured workflow and issues the refund. Only afterward does the team discover that the customer had an unresolved exception requiring human review.
What would you investigate first?
Test the explanation
Counter-check: If the exception had been visible, would the agent still have been permitted to act? If permission were enforced, would the necessary context have been available?
The scenario does not establish which cause actually occurred. It illustrates competing hypotheses, not a diagnosis.
Try a First Check for your own situation →Fictional teaching example, not a client case. Your choice is not sent, stored or scored.